Service & Repair Centre
Talking Headsets are a premier distributor & approved service centre for SORDIN, SAVOX, SWATCOM, Sonetics, Hellberg, A-Kabel. If you would like to initiate a repair request, please refer to the process below.
The Repair Process
Step 1: Fill out the online Repair Request Form
Press the “Submit a Repair Request” button below to begin the process.
Step 2: Package your product and send it to us
After your Repair Request form is submitted, you’ll be given a reference number to include in the box you send to us. You’ll also be given access to our DPD returns portal where you can arrange a drop off at a nearby location, free of charge.
Step 3: We receive your package
When received, we will book your product(s) into our system and you’ll be notified via email that we have successfully received them.
Step 4: We conduct an initial assessment
We will assess your product to determine the extent of what needs to be repaired.
Step 5: Repair Quote (if not under warranty)
You will then receive a quote via email which will need to be paid before the repair can begin. For products under warranty, we will move straight onto product repair.
Step 6: Product Repair
Based on the issues found in product assessment, product repair will be conducted. Please note that due to a varying backlog of repairs, this step can take up to a number of weeks.
Step 7: Product Dispatch
As soon as your product repair is complete, we will send your product back to you. A member of our team will be in contact with yourself at this stage to ensure you recieve it with utmost convenience.
Starting your Repair Request
If the process above is agreeable, you can begin your Repair Request with us via the button below which will take you to our Online Repair Request Form. Please remember to include the provided Reference Number in the box with your product.
Additional Information
Regarding repairs outside of the UK
IMPORTANT: If you would like to enquire about sending a product in for service/repair from outside of the U.K. Please contatct us before ANY additional steps are taken, or risk losing your product. We DO NOT cover costs for importing goods outside of the U.K. If ignored your product will likely not reach us & risk being lost or destroyed.
Warranty Claim
All warranty claims MUST be supported by ”Proof of Purchase“. If you do not provide ”Proof of Purchase“ you will be charged a Fixed Rate Repair price for your product. For more information, please see our Terms & Conditions.
Proof of Purchase
Proof that the product was purchased from Talking Headsets Ltd or other recognized retailer. This could be a sales receipt or other evidence such as a bank statement or packaging.
Sending Products
Please ensure you return your goods securely as we are not responsible for the goods whilst in transport. Please ensure your package contains the provided reference number.
Fixed Price Repairs
| Product | Price |
| SWATCOM Active8 | £85 |
| A-KABEL Noise-Cancelling Passive Headsets (AK5850) | £90 |
| 2talk Arborcom & 2talk Pro Headsets (AK6591-2) | £131 |
| Supreme Headsets | £70 |
| CC Supreme Headsets | £113 |
| RadiAll HF03 | £79 |
| IMPACT POH/PBH | £25 |
| Hellberg Electronic | £59 |
| Endura 6-Way Chargers | £75 |
| Endura 12-Way Chargers | £75 |
| A-KABEL Press-to-Talk Switch | £95 |
| PTT2000 | £43 |
| Ground Mechanic PTT (PTT2-7000-LONG) | £60 |
| SWATCOM 1 PTT / PTT7000 | £79 |
| Sonetics Headsets | £231 |
| Sonetics Belt Packs | £190 |
We offer a fixed price repair on certain products which guarantee the product will be repaired and restored to its best possible working order. This service consists of the following procedures.
- Full product diagnosis
- Hygiene kit and wind socks replacement (headsets only)
- Service Headband slides as standard
- Battery compartment service and battery replacement if required
- Wiring serviced
- PCB board replacement if required (depending on model)
- Other replacement parts if damaged
If you have any queries regarding repairs please e-mail: service@talkingheadsets.co.uk
We aim to have products estimated (if required) & repaired within 2 working weeks upon receipt. When returning a product, ensure you provide any information describing any faults found. This will assist our technicians to correctly identify the problems you’ve encountered alongside any other discovered faults.
Upon receipt of your faulty product, we will attempt to notify you via email confirming that we have received the product/s, which will have been allocated a Service Call ID reference, derived from our SAP business management system.
If you require an estimate for your repair please ensure you notify us, otherwise we carry out a fixed price repair and refurbish accordingly (tariff below). Estimates that are subsequently declined will be subject to a minimum £15.00 + VAT charge along with £8.50 carriage charge if the product is to be returned.